Refund & Return Policy

Effective Date: April 29, 2025

At HomelyChoice, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations. This Refund & Return Policy outlines the terms under which returns and refunds are accepted for both online and offline purchases.

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1. Return Eligibility

We accept returns for the following categories:

Home Appliances

Home Décor

Fashion & Lifestyle Products

To be eligible for a return:

The item must be unused, in its original condition, and with original packaging and tags intact.

A return request must be initiated within 7 days of delivery or in-store purchase.

A valid proof of purchase (invoice or receipt) must be provided.

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2. Non-Returnable Items

The following items are not eligible for return:

Products marked as final sale or non-returnable

Personal care or hygiene products

Customized or personalized items

Any item damaged due to misuse, negligence, or improper handling

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3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed via the original payment method, typically within 7–10 business days.

If payment was made offline (e.g., cash or card in-store), a refund will be processed in the original mode, or as store credit.

Note: We do not store any payment information. All transactions are handled securely via third-party payment gateways.

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4. Exchange Policy

We offer exchanges for:

Size issues (fashion/lifestyle items)

Defective or damaged items (must be reported within 48 hours of delivery or pickup)

To initiate an exchange, please contact our customer support with details and images (if applicable).

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5. Return Method

You can return products via:

Courier Pickup: Available in select locations. Our team will coordinate once your return is approved.

In-Store Return: Visit our physical location with the product and invoice.

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6. Contact for Returns

To request a return or refund, please contact:

Customer Support

Email: support@homelychoice.com

Phone: +91-7398748477 (Mon–Sat, 10 AM – 6 PM IST)

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We reserve the right to refuse returns that do not meet the above criteria. Thank you for shopping with HomelyChoice—your trusted destination for home essentials and lifestyle needs.